Andy Huang
10-17-2007, 02:48 PM
Order Date: Sept 21st.
Received Contact: Sept 24th, indicating they have problem with UPS express shipping to Canada, and adviced for alternative shipping option + refund. I replied them instantly with follow up questions.
Received Contact: Sept 26th, indicating they offer USPS Express that will arrive in 2 to 3 days, and will refund shipping fees. I replied them instantly opting to ship with that Option, and inquired whether or not I should just request for refund and purchase from local reseller.
Received Contact: Sept 27th, indicating that they can USPS Express it to me. Expect ship date being Oct 1st, and arrive in 2 to 4 days. Plus refund to be processed in 6 business days.
October 10th, no product, and no refund. Contacted them expressing that I gave extra days because there was national turkey genocide day -- thanks giving -- up here in Canada. Did NOT hear back from them.
October 16th, called their 1888 number, on hold for over 20 minutes, and got forwarded to answering machine. Answering machine indicated that they will get back to me in 2 to 3 days... Decided to forward entire email to support as they promised 24 hours turn around time (First person to contact me obviously missed that 24 hours turn around time by 7 days >_>).
October 17th, 24 hours later, did NOT hear back from them. Called their 1888 number again... Here's brief IRC transcript:
[14:03:56] <@AndyHuang> 1/2 hr later.... I'm STILL on hold by invisible shield
[14:04:05] <@AndyHuang> I've filed the paypal complain...
[14:04:44] <@AndyHuang> its times like this when I wish I have a phoen recording tool
[14:04:51] <Pieman2> lol
[14:05:11] <@AndyHuang> that way I can post the recording on the forums if they don't give me an acceptable response
[14:05:28] <@AndyHuang> (and at this time, being over a week late on delivery, that'd be pretty damn hard to do
[14:08:58] <@AndyHuang> @#$%, the stupid hold radio went blank for a sec and I thought someone picked up >__>
[14:09:10] <@ThomasHayes> Weather is fine for me
[14:09:16] <@ThomasHayes> I'd love doom to work
During the process of holding, I've also opened a complain with paypal on the purchase.
[14:13:28] <@AndyHuang> 40 minutes later... I'm STILL on hold
[14:13:30] <@AndyHuang> oh rings
[14:16:48] <@AndyHuang> I got a person...
[14:16:56] <@AndyHuang> and she said she'll find out whats going on and then put me back on hold
[14:17:35] <Pieman2> im back
[14:17:38] * Pieman2 (~iPodTouch@ip68-231-241-244.hr.hr.cox.net) Quit (Quit: iPod Touch forever!)
[14:23:06] <@AndyHuang> 50 minutes later, I'm off the phone
[14:23:12] <@AndyHuang> appearently they farked up big
[14:23:43] <@AndyHuang> I ordered w/ free shipping... they halt the shipment because they thought I ordered with express and they have some issues with UPS charging brokerage fees
[14:24:04] <@AndyHuang> then, after that was agreed etc. they some how did not ship it or it got lost in the mail >___________>
[14:24:25] <@AndyHuang> So finally, now they're going to ship it again with express... and they want me to wait 2 to 3 more days <_________<
[14:24:55] <@AndyHuang> so I can't take my ipod out with me until NEXT WEEK at earliest!?!?! >____<
Conclusion?
I wish I had phone recording tool so I can post the crappy hold music for you guys... But it's basically MASSIVE long delay and shipping getting hold for no good reason other than to delay and confuse the customer... Hopefully they will honor their express shipping promise this time around...
If you want an invisible shield, because their ads looks very promising, I'd strongly recommend you to find a local reseller and not purchase from them directly... You get no savings, really... I checked local reseller and its around the same price (okay, plus tax for us Canadians that's 14%, and Canadian currency is bigger than USD now)... And you get the product __MUCH__, ___MUCH___ quicker, and without any of these troubles...
Received Contact: Sept 24th, indicating they have problem with UPS express shipping to Canada, and adviced for alternative shipping option + refund. I replied them instantly with follow up questions.
Received Contact: Sept 26th, indicating they offer USPS Express that will arrive in 2 to 3 days, and will refund shipping fees. I replied them instantly opting to ship with that Option, and inquired whether or not I should just request for refund and purchase from local reseller.
Received Contact: Sept 27th, indicating that they can USPS Express it to me. Expect ship date being Oct 1st, and arrive in 2 to 4 days. Plus refund to be processed in 6 business days.
October 10th, no product, and no refund. Contacted them expressing that I gave extra days because there was national turkey genocide day -- thanks giving -- up here in Canada. Did NOT hear back from them.
October 16th, called their 1888 number, on hold for over 20 minutes, and got forwarded to answering machine. Answering machine indicated that they will get back to me in 2 to 3 days... Decided to forward entire email to support as they promised 24 hours turn around time (First person to contact me obviously missed that 24 hours turn around time by 7 days >_>).
October 17th, 24 hours later, did NOT hear back from them. Called their 1888 number again... Here's brief IRC transcript:
[14:03:56] <@AndyHuang> 1/2 hr later.... I'm STILL on hold by invisible shield
[14:04:05] <@AndyHuang> I've filed the paypal complain...
[14:04:44] <@AndyHuang> its times like this when I wish I have a phoen recording tool
[14:04:51] <Pieman2> lol
[14:05:11] <@AndyHuang> that way I can post the recording on the forums if they don't give me an acceptable response
[14:05:28] <@AndyHuang> (and at this time, being over a week late on delivery, that'd be pretty damn hard to do
[14:08:58] <@AndyHuang> @#$%, the stupid hold radio went blank for a sec and I thought someone picked up >__>
[14:09:10] <@ThomasHayes> Weather is fine for me
[14:09:16] <@ThomasHayes> I'd love doom to work
During the process of holding, I've also opened a complain with paypal on the purchase.
[14:13:28] <@AndyHuang> 40 minutes later... I'm STILL on hold
[14:13:30] <@AndyHuang> oh rings
[14:16:48] <@AndyHuang> I got a person...
[14:16:56] <@AndyHuang> and she said she'll find out whats going on and then put me back on hold
[14:17:35] <Pieman2> im back
[14:17:38] * Pieman2 (~iPodTouch@ip68-231-241-244.hr.hr.cox.net) Quit (Quit: iPod Touch forever!)
[14:23:06] <@AndyHuang> 50 minutes later, I'm off the phone
[14:23:12] <@AndyHuang> appearently they farked up big
[14:23:43] <@AndyHuang> I ordered w/ free shipping... they halt the shipment because they thought I ordered with express and they have some issues with UPS charging brokerage fees
[14:24:04] <@AndyHuang> then, after that was agreed etc. they some how did not ship it or it got lost in the mail >___________>
[14:24:25] <@AndyHuang> So finally, now they're going to ship it again with express... and they want me to wait 2 to 3 more days <_________<
[14:24:55] <@AndyHuang> so I can't take my ipod out with me until NEXT WEEK at earliest!?!?! >____<
Conclusion?
I wish I had phone recording tool so I can post the crappy hold music for you guys... But it's basically MASSIVE long delay and shipping getting hold for no good reason other than to delay and confuse the customer... Hopefully they will honor their express shipping promise this time around...
If you want an invisible shield, because their ads looks very promising, I'd strongly recommend you to find a local reseller and not purchase from them directly... You get no savings, really... I checked local reseller and its around the same price (okay, plus tax for us Canadians that's 14%, and Canadian currency is bigger than USD now)... And you get the product __MUCH__, ___MUCH___ quicker, and without any of these troubles...
